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All of the PULSE of Patient Safety programs are developed in collaboration with community members who use the health care system, various medical professionals, mental health professionals and community health educators. Programs can be developed specifically for your needs and interests or, if you are not sure what you need, give us a call and maybe we can steer you in the right direction.
Caring in a Crisis:
Half day workshop educating patients and families about their role in working with the healthcare system to improve outcomes. Develops an understanding and respect between patient and providers.
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Chat Room:
Patients and families are encouraged to participate in live, moderated chat rooms to help with support following an injury or death associated with medical treatment. Other scheduled chat rooms are for advocacy support to help those around the world dedicated to improving patient safety network about ideas and solutions.
More detailed information can be found on this website by linking to “chat”.
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Critical Communication:
Achieving Cooperation through Compassion:
Skills for Creating Trust and Effective Partnerships
Are you frustrated because as much time as you spend with your patients, they don’t understand your directions or don’t comply with your treatment plan?
Do errors happen in your hospital because you and your patient didn’t communicate well?
Have you ever had a family member say that the negative outcome was because the “doctor didn’t listen”?
What does it mean when the patient asks for a second opinion?
These issues and others like them remind us how important good communication between the patient, family and medical team is. If there are miscommunication and misunderstanding, it can lead to a patient’s fear, hostility, lack of trust, and many hours spent patching up problems.
Critical Communication skills provide simple tools that can build trust and enhance effectiveness when dealing with family members and others within the medical system. By applying principles that support an intention for more authentic connection, you will experience a shift in the quality of all your interactions.
Critical Communication covers health literacy and compassionate communication skills to get the most out of your time whether you are a patient, family member of medical provider.
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Family Centered Advocacy :
Helping family and friends become patient safety advocates. How to choose an advocate and the advocates role within the healthcare system.
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Introduction to Disclosure:
Role play and story telling introduces medical professionals to the impact and emotions involved with medical error.
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Navigating Health Care:
We regularly receive calls from patients or the families of those who have experienced an unplanned outcome in their health care and medical treatment. We will help navigate the system to respond to the needs of the patient and family.
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Post Traumatic Stress Following a Medical Injury:
Referral base for patients and families affected by unplanned outcomes. Support groups or individual counseling.
Coming soon an on-line list of participants!
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Poster Presentation:
Working with community members to design posters about the patient’s role in patient safety. Posters can be displayed in hospital lobbies. (samples available on this website)
Local businesses can purchase posters from patient safety organizations and “adopt a hallway” to display appropriate posters.
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Public Service Announcements:
Develop PSA’s to be offered locally in lobbies, waiting rooms and in room television. Become a guest on radio shows or television programs.
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Teen Patient Safety:
High school aged children learn about communication skills with their healthcare provider, medication safety, infection prevention and much more. Offered through interactive games and discussion. This program is also offered as a project for art classes and posters can be developed for patient safety.
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Workshop for Women:
What to Expect When You Visit Your Doctor: Empowering women and young girls to know what to expect when visiting the doctor as a patient or advocate.
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Writing Referrals: Independent:
A.B. Orlik
Writing Barefoot
608.334.9097
abo@writingbarefoot.com
http://www.writingbarefoot.com/
Transforming people's tangled thoughts into words that touch, move, and inspire.
Eve Shapiro, Medical Writer
301-654-1827
Maryland, 20814
eveshapiro@aol.com
Specialties: patient safety, medical errors, physician-patient communication
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